24/7 Control Room & Helpdesk

We are an SSAIB Accredited Installer, ISO 9001: 2005 and ISO 14001, Safe Contractor Accredited. We hold Construction Line Gold Certification. We are experts in our field.

We fully understand that the vast majority of existing staff may wish to transfer to our employment, however from time to time we will have to recruit new staff. The new staff must be fit for role to provide the service requirements.

We are obliged to recruit and retain high calibre personnel. As we have previously mentioned our staff are our biggest asset. There are certain minimum standards we will look for when recruiting and we would assess all officers who may transfer to our employment to ensure they meet with the high SPS standards. This assessment would include: –

• Proficient in both written and oral communications.
• The ability to work within established procedures.
• Must hold a valid (In date) SIA Frontline licence and an (enhanced) DBS.
• Must hold a recognised SITO or other approved Security Training Certificate.
• Must be able to contribute to the service delivery.
• Disciplined and professional with a mature sensible attitude.
• The ability to operate without supervision and to use their own initiative.
• Reliable with a good track record in the security or similar field.
• Honest, polite, courteous and able to communicate at all levels.
• They must possess good administrative and report writing skills with a good standard of numeracy and literacy.
• Be able to work in a team and can work with or alongside the customer staff as required.
• Have an environmental and H & S awareness.
• Be approachable and able to communicate effectively in their line of duty.
• Have a full understanding of the Health and Safety at work requirements.
• Able to cope with pressure and have the ability to control and deal with any Aggressive or potentially difficult situations and or persons.
• Pass standard SPS tests for – sight, hearing and sense of smell.
• Keen to do well in their chosen career.
• Computer literate.
• Able to respond quickly to any incidents. Must be fit and agile to enable response to incidents.
• Customer Service orientated with a good telephone manner.
• Be able to pass our induction, training and meet with the vigorous vetting standards.
• Have no medical condition which may limit or restrict their duties as security officers.

We follow strict guidelines which are laid down in the relevant British Standards BS7499 and BS7858 and our QMS on all aspects of security work.

We are in a people business and on the rare occasion employees let you down. In order to overcome this, we have put in place certain measures to ensure you receive the required service on a conistent basis, on time, every time. 

We promise: –

• Security Officers who have been fully trained, vetted and SIA Licensed.
• Locally based Relief Officers (when required) who are also site trained, vetted and fully licensed. 
• Response and Patrol Drivers who will be fully qualified and trained on on yoru site should the need arise
• A professional first impression to your organisation with an approachable outlook.
• Sound supervision, management and training of our staff.
• Security levels in line with your instructions and procedures.
• Remain innovative in suggesting ways to improve the service delivery, whilst keeping cost down.
• Continually invest in the team through training and career development.
• To conduct regular scheduled meetings and complete the Service Level Agreements.
• We will be open, honest, and transparent in everything we do.
• Comply with all the current legislation and regulations.
• Respond to any requests in a timely manner.
• Ensure our officers portray a professional, smart and approachable image.
• Provide security and crime prevention advice on a regular basis.

• We celebrafted our 30th Anniversary in July 2022. 
• We are financilly strong and have a healthy balance sheet. 
• Our Turnover is in exxcess of £10 Million PA
• Group Turnover is in excess of £16 Million PA
• Our company employs over 450 licensed secuirty officers
• We conform fully to the Private Security Industry Act 2001.
• All Staff are Security Industry Authority (SIA) Front line Licensed as a minimum. 
• We are ISO9001 and ISO14001 accredited
• We were one of the first companies to be accredited with the coveted “Approved Contractor Status” in our region
• We have achieved the coveted SIA “Pacesetters” accreditation.
• We hold membership of the British Security Industry Association (BSIA)
• We are Alcumus SAFE Contractor Accredited (SSIP)
• We are Contractor Health and Safety Scheme accredited (CHAS)
• We hold the accreditations for Construction, Contractor Plus and Achilles
• Our Senior Management Team has over 200 years security experience.
• Our Technical Division is accredited with the SSAIB in all aspects of work and in accordance with BS EN 50133-7 and PD 6662

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We have invested a considerable amount of time and money to ensure our 24-Hour Control Room isequipped with industry-leading technology and an advanced operational management system.

This integrated approach allows us to better communicate with our workforce and clients.We offer a multitude of monitoring services and our dedicated team responds to all activationsquickly and efficiently.

On a day-to-day basis our Control Room staff are responsiblefor ensuring allcontracts are staffed with trained people, scheduling, arranging cover for holidays, communicating with on-site personnel, CCTV surveillance, mobile patrols, keyholding, alarm response , out of hoursvirtual concierge and help desk and checks on lone workers.