Case Studies Archive

"Throughout the time that we have used SPS' the service we have receive is impeccable from first point of contact with the office through to the engineers on site. I always have fast response with any queries on both email and telephone which has made it very easy for myself. I always receive great feedback from my colleagues after an engineer has visited site which is then followed up by a detailed and accurate report to explain the work which was carried out. The contract that we have in place is working very well, I can say that I have no issues with SPS and they have been absolutely brilliant from the start. "

Humberside Police

“SPS have been a preferred supplier of security services to KCOM for several years, specifically keyholding & alarm response patrols across our national property estate as well as the provision of man guarding resource at our offices in Wakefield. As the Senior Vendor Manager, I have personally managed the supplier relationship and have been pleased with how SPS have responded to some of the challenges that have been placed on them in terms of meeting KCOM requirements. In particular, developing SLA monitoring & reporting capabilities to highlight and address any areas of underperformance as well as accepting the value of proactive risk management and mitigation of potential issues before any impact is realised. As a result, I believe that SPS have been able to demonstrate that they are committed to the fundamentals of continual service improvement and recognise it as a key element of service provision.”

KCOM - Estates Manager

“SPS Security provide a key holding and alarm response service for us across the 8 buildings in our portfolio. Any alarm activations are quickly and professionally responded to where they carry out a full check of the affected site and are more than happy to stay on sight while any issue is resolved. They have more recently started to provide a locking up service at our head office which has been rolled out very successfully. They are always willing to review their processes to try to accommodate our requests should the need arise for something more specific which makes them a valued partner”

Attric Group

“NSV have used SPS for key holding for our out-of-hours alarm system, we cannot fault the service we have received. They attend at all hours and manage the situation effortlessly and let me know in the morning what the situation was, they leave the premises all secure and locked up in the meantime. NSV also use SPS for night patrols 7 days a week / 365 days a year, the service is of high quality and at a fair cost. I’m pleased to see the night patrol staff very professionally approach my staff whilst out of usual working hours and ensure they are NSV staff and not opportunists, I have witnessed this first-hand. I would recommend SPS to any company.”

North Sea Ventilation