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We can install a DigiAir signalling device to your alarm system which signals via in an inbuilt sim card removing the need for a fixed analogue telephone line. The installation is minimal and is usually completed within an hour ensuring a smooth transition from a fixed line.

We would be happy to answer any queries on what your insurers require. We can talk through their specified requirements over the phone or you can forward on their specification for us to look through and we can advise accordingly.

Keyholder changes need to be in writing to ensure accuracy. We can talk through the keyholder changes to make sure the procedures are exactly as you require them. We would then e-mail them to you to confirm the changes and these would be implemented the same day.

It’s likely that the back-up battery has depleted, back-up batteries usually last a maximum of 5 years before they need replacing. If you have a maintenance contract, the engineer will check the battery voltage, age and functionality on the routine maintenance. During a power outage, a good battery should last 8 hours, if your mains has been off for a prolonged period, this could also drain the battery. It’s also normal for your alarm system to display an error message during a power outage, this is normally an alert and should clear once the power has been re-instated.

We offer maintenance and monitoring packages to suit both commercial and domestic properties. We can arrange for a member of team to provide a quote for taking on the maintenance of your system.

This is dependent on the nature of the visit and/or your maintenance contract type. We are happy to discuss any costs before an engineer attends. It’s not always possible to establish the cause of the fault before the engineer arrives but we will be transparent of any potential costs. For callouts with parts needed, the on site engineer can discuss the costs with you whilst on site. Any extensive remedial/replacement works required found by the engineer on site will be passed to our Surveyor to provide a written quotation.

Surveyor visits to provide a quotation for new and existing customers are free of charge, following a site visit, a no obligation quotation will be provided.